Senior SW Analyst

Case Interactive

Company :  Case Interactive
Location :  South Gate, California, United States
Job Type :  Full-time
Job Status :  Permanent

Contact Mario Visco: 732-305-7096 and apply online.

*** Manhattan WMOS Analyst ***

  • Monitor, analyze, communicate, collaborate and escalate to resolve incidents and requests submitted via email, phone, ticket queues and in person.
  • Identify, propose and execute continuous improvement opportunities.
  • Administer software application training and maintain user training materials.
  • Mentor level one team members.
  • Lead projects.
  • Develop and maintain knowledgebase articles.
  • Maintain and analyze various statistics.
  • Application testing and quality assurance.
  • Minimum 5 years of experience with IT technical support.
  • Experience working in Supply Chain Management or other transportation-related industry.
  • Proficient in providing L3 support for Manhattan WMOS.
  • Proficient in MSSQL.
  • Proficient in Microsoft Office suite of applications.
  • Experience with supporting and/or operating the following, a plus:
    • Yard Management Systems (e.g. WhereNet)
    • Transportation Management Systems
    • RF barcode scanners (e.g. RFGen)
    • Reporting tools (e.g. Crystal Reports)
    • Label printing (e.g. BarTender, Loftware)
  • Experience with providing application user training.
  • Knowledge of ANSI X12 and EDI process flow, a plus.
  • Very strong problem solving skills.

Bill Babik

Case Interactive

6 Molsbury Ln

Clarksburg, NJ 08510

Phone: (732) 256-4407


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