ASM/Automotive Service Advisor

Ourisman Automotive


Company :  Ourisman Automotive
Location :  DC METRO, United States
Job Type :  Full-time
Job Status :  Permanent
 

Ourisman Automotive Group has immediate openings for experienced Automotive Service Writers at our Laurel Volkswagen dealership in Laurel, MD. This dealership is a state of the art, beautiful facility to work in. We have some of our best managers working here and this dealership provides an excellent opportunity for personal growth and career advancement in the automotive industry.We have been in business for over 95 years and are one of the area's most highly reputed, family-owned, automotive companies. We have a well-established, large customer base that will provide you with ample opportunity to earn an exceptional income. Most of our advisors earn in excess of $50,000 per year and some earn more than $100,000. We prefer experienced applicants but our primary qualification factor centers around your ability to provide excellent customer service. If you are apeopleperson and enjoy interaction with the public, helping people with their problems, solving customer concerns, and giving attention to the little details, then you are the individual we are looking for. We are willing to train the exceptional candidate.Ourisman Automotive Group is one of the top automotive companies in the country and provides the level of benefits one would expect of a top flight company, including:

  • The best pay plans in the industry
  • 'Comprehensive Medical, Dental, and Vision Plans
  • Long and Short Term Disability and Life Insurance Plans
  • 401k Plan
  • Paid Sick Leave and Vacation Time
  • Special Bonuses and Incentives

Responsibilities of this position are:

  • Greet customers and assist them with any inquiries they may have
  • Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Prioritize required services, and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer.
  • Know the product well enough to answer characteristic and operational questionsregarding the customer’s vehicle.

Are you currently working as an ASM, would like to change companies, but are afraid of losing vacation time and other earned benefits No problem! Ask us about our benefits transfer program.

So if you are looking for a home not just a job, it you are ambitious and outgoing and looking for a new career, if you are ready to earn based on your ability and not some arbitrary pay scale, or if you are just unhappy in your present job and looking for a change, Ourisman Automotive may be just what you are looking for. Apply by clicking on theAPPLY NOWfeature of this website or you may call Ron Lane directly at 301-498-7400. Be prepared to furnish your contact information so we can schedule you for a confidential interview.

Ourisman Automotive Group is an equal opportunity employer operating a drug free work environment.

 
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