Food Server Stalla (Biloxi, MS)

MGM Resorts International


Company :  MGM Resorts International
Location :  Biloxi, Mississippi, United States
Job Type :  Full-time
Job Status :  Permanent
 
Grade: 03

POSITION SUMMARY:

Provide high quality food and beverage service to guests.


ESSENTIAL FUNCTIONS AND TASKS

  • Provides prompt, friendly, courteous and cheerful food and beverage guests
  • Anticipate guest needs.
  • Serves alcoholic beverages to guests and verifies age of any guest who looks under the age of thirty
  • Alerts Management immediately if any guest appears to be intoxicated
  • Thank all guests and use guest surname, if known
  • Maintain cleanliness of the entire areas including the floors, tables, ledges, counters, etc.
  • Maintains complete familiarity with all menu items and specials
  • Follows all uniform and appearance standards
  • Ensure that tables are properly set, side stations are clean, and all side work is properly done
  • Reset tables after use and rings all charges through the POS system
  • Maintain proper sanitary and safety practices.
  • Offers additional service to ensure a satisfactory guest experience
  • Assists with initial guest complaints and informs manager on duty immediately
  • Able to perform requirements for the following jobs: Cocktail Server and Bus Person
  • Able to render outstanding guest service at all times
  • Maintains the ability to service a minimum of four tables at a time
  • Able to remain in control during high volume situations
  • Performs other duties as required or assigned by management

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.


SUPERVISORY RESPONSIBILITIES:

-None-


EDUCATION and/or EXPERIENCE:

High School Diploma or equivalent and one year serving experience in a fast paced, high volume restaurant operations or an equivalent combination of education, training and experience. Must be 18 years of age or older to serve alcohol.


CERTIFICATES, LICENSES, REGISTRATIONS:

CARES Card


SECTION 3: COMPETENCIES & working conditions


KNOWLEDGE/SKILLS/ABILITIES:

  • Previous Food and Beverage experience
  • Must be knowledgeable and informative of all casino events and promotions
  • Must be capable of following directions
  • Must possess good recall and memory
  • Must be able to speak, read and write English

PHYSICAL DEMAND:

  • While performing the duties of this job, the employee is frequently standing, walking, listening, balancing, reading and speaking.
  • Frequently walking distances of 10 to 30 ft., between various areas of restaurant. Frequently walking distances up to 500 ft.
  • Frequently using wrist motion, dexterity, and eye-hand coordination, reaching, twisting and balancing.
  • Frequently carrying up to 35 lbs.

WORKING CONDITIONS:

Work performed indoors and outdoors with occasional hot and cold temperature changes. Employee will be required to stand on concrete or decking floors, tiles/mats and walk on uneven or wet surfaces. Employee may be exposed to secondhand smoke and kitchen odors. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK SCHEDULE/HOURS:

Regular scheduled hours. Must be flexible if needed for occasional work outside of normal business hours.

 
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